Forum on Responding to Patient and Visitor Bias and Misconduct Online CME Online Course, web
10/14/2024

Event Organized by:
Mayo Clinic

 507-284-2511

Learn More about Mayo Clinic

Forum on Responding to Patient and Visitor Bias and Misconduct - Online CME

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Learn from the Mayo Clinic Patient and Visitor Conduct program and other featured experts about Mayo’s journey and current processes to address patient and visitor behavior challenges ranging from microaggressions to egregious misconduct.  Topics addressed include patient and visitor conduct policy best practices; effective behavior management processes; responding to patient and visitor bias and misconduct; and insights on misconduct policy communication, collaboration, and implementation.

Each Forum session includes a case study.  Relevant Mayo Clinic policies will also be shared with all participants. Forum content is relevant for all health care settings.

Target Audience

This course is intended for health care professionals interested in learning more about patient and visitor misconduct: clinicians, administrators, and allied health staff.

Learning Objectives

Upon conclusion of this program, participants should be able to:

  • Review the journey in developing a policy about patient and visitor bias and misconduct.
  • Describe the incident reporting process.
  • List the steps leading up to termination of care.
  • Distinguish the components between a “dismissal” and a “termination of care.”

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.

Course opens: 10/26/2021
Course expires: 10/14/2024

Event Organized by:
Mayo Clinic

Date: Oct 14 2024

Venue: Online Course

Address: - Online Course, web

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